Privacy Policy | Arrecife Gran Hotel & Spa
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Legal Notice - Privacy Policy

Legal conditions

Legal conditions for online reservations:

Guarantee of the reservation

Although we ask for your credit card details, you will pay the amount when you arrive at our hotel. Your credit card will be kept in a safe and confidential way as an additional guarantee. Please keep the voucher-confirmation until you arrive at the hotel and show it at reception. (In the event of not showing the voucher-confirmation at reception, the hotel will not respond to any error concerning the reservation, like the price, the number of persons and/or the services you have reserved). Your reservation is valid until 6 pm of your arrival day. In case of late arrival, please call the hotel. The hotel will try within its possibilities to fulfil the special requirements of the clients, upon availability and possibilities.

Payment and prices

The payment has to be made directly at the hotel and in the local currency. The hotel will only charge directly the reservations from one day to the next day, reservations with special conditions will be indicated to the client. Additional services (flowers, cakes and services which can be lost), will be charged at the time of the reservation. The prices shown at https://www.aghotelspa.com are for the complete stay and include the direct tax (IGIC).

Check-in and check-out

The rooms are available from 2:00 pm and check out has to be before 12:00 noon.

Cancellations and modifications

Reservations can only be cancelled by sending an email to reservas@arrecifehoteles.com or by calling the hotel on +34 928 800 000 giving the reservation code.  Only in the following cases the Arrecife Gran Hotel Spa reserves the right to charge the amount of the first night on your credit card: when the cancelations are made on the day of arrival.

Responsibility

The Arrecife Gran Hotel & Spa is not responsible and does not guarantee that the access will be free of interruptions or error. In no case the Arrecife Gran Hotel and Spa is responsible for the loss, damage or prejudges of any kind which can appear due to the access or use of the reservation page.

Privacy policy

We inform the user that once he has been registered, he has at anytime the right to access to the file where his dates are and he can use the right of rectification, cancellation and opposition in terms of the Organic Law 15/1999 of the 13th of December of Personal data protection. As well as the revocation of the consent of cession and treatment of personal information.

Arrecife Hoteles informs that the client can use the right of access, rectification, cancelation and opposition, by writing to the following email address: info@arrecifehoteles.com or postal address:

Arrecife Hoteles, S.L.
Parque Islas Canarias, s/n
35500 Arrecife de Lanzarote – España